Shipping policy

Last updated: January 2026

At Sheeway, we aim to deliver your favorite styles quickly and safely. Please review our shipping policy below.

1. Shipping Locations

We currently ship across India. At this time, we do not offer international shipping.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation, excluding Sundays and public holidays.

Once your order is shipped, you will receive a confirmation message/email with tracking details.

3. Delivery Time

Estimated delivery timelines are as follows:

  • Metro Cities: 3–5 business days

  • Non-Metro & Remote Areas: 5–8 business days

Please note that delivery times may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout

  • Free shipping offers, if available, are subject to promotional terms

Shipping charges are non-refundable.

5. Order Tracking

Once your order is dispatched, tracking details will be shared via SMS, WhatsApp, or email.
You can track your order using the courier partner’s tracking link.

6. Delayed or Lost Shipments

While we strive to deliver all orders on time, Sheeway is not responsible for delays caused by courier partners or external factors.

If your order is significantly delayed or appears lost, please contact us at support@sheeway.com, and we will assist you promptly.

7. Incorrect Address

Please ensure your shipping address and contact details are accurate at checkout.

Sheeway will not be responsible for:

  • Delivery delays due to incorrect or incomplete addresses

  • Orders returned due to failed delivery attempts

Re-shipping costs may apply in such cases.

8. Damaged Packages

If your package appears damaged at the time of delivery:

  • Please take photos/videos before opening

  • Report the issue within 48 hours of delivery

We will investigate and take appropriate action as per our Refund Policy.

9. Cash on Delivery (COD)

Cash on Delivery (COD) availability may vary based on location and order value. Additional charges may apply for COD orders.

10. Policy Updates

Sheeway reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

📦 Need help with your order?
Contact us at support@sheeway.com — we’re happy to help 🤍